Policies

What we ask of you.

  • We ask that you pay your invoice promptly within the first 24 hours of being sent. Many companies charge beforehand. We ask for this prompt payment as we are a small company and rely on work being paid to ensure the team and the bills are paid on time.
  • If you need to cancel a clean; we ask that you try to give us as much notice as possible, if your cleaning is scheduled within 48 hours of cancelling, PLEASE TEXT 289-828-2104. The same applies if you need to get a message to us in a timely manner. This is the only way to ensure we get the message.
  • If you cancel within 24 hours of a clean, we ask that you pay 50% of the normal fee, as we won’t be able to book anything in the place of your clean with such short notice. The team counts on the shifts they get.
  • If anyone is under the weather in the household, then we will reschedule and the same goes if your cleaner is not well.
  • We ask that you give the cleaners the space needed to do their thing and if possible, you retire to a different level of the house or leave the house for the duration of the clean.
  • After your clean, if there is a problem with anything or you see anything missed, please let me know within 24 hours so that we can make it right. I will either send someone out to fix it or I will come out. If we aren’t contacted within this short period of time, it is difficult to fix the problem.

What we do for you.

  • You will be sent an automated email three days before your clean, as a reminder. If you have a mobile number on file with us, you will be sent an automated text one day before your clean.
  • Our team will bring their own equipment and supplies. They will show up on time or as close to as possible. They will bring the cleaners that work best. If you know that you want eco-friendly products, please specify before your clean.
  • For first-time cleans; I will reach out after the clean has been done to make sure everything is great! After we chat, I will then send your invoice through email.
  • You will have the chance to pay your invoice directly online. You can pay by debit, credit, or e-transfer.
  • I am always available for questions, concerns, and feedback. I try my very best to respond as soon as possible.
  • For Holidays, we try to reschedule people the best we can. Sometimes clients opt to skip cleaning and other times we will book them in for the closest day possible.
  • If a cleaner is under the weather and cannot make an appointment, we will make every effort to have someone replace them for their shift. If no one can cover the shift, we will work with you to find the earliest time available to do your clean.